01 Introduction.mp4 (30.27 MB)
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02 Crisis communication.mp4 (37.27 MB)
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03 Talking too much or too little.mp4 (31.45 MB)
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04 Learn jaw-dropping candor.mp4 (27.97 MB)
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05 Great results vs happy people.mp4 (33.46 MB)
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06 How to be a top performer.mp4 (31.7 MB)
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07 How to receive tough feedback yourself.mp4 (32.23 MB)
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08 Good vs better vs best performance.mp4 (43.73 MB)
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09 Think outside the box.mp4 (20.06 MB)
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10 Find solutions outside your industry.mp4 (47.26 MB)
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11 Identify compensating behaviors.mp4 (28.05 MB)
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12 Promote simplicity.mp4 (17.16 MB)
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13 Give inventors needed room to invent.mp4 (18.85 MB)
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14 Use moonlighting to increase engagement.mp4 (41.93 MB)
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15 Use the Discovery Journey method.mp4 (43.65 MB)
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16 How to use a metaphor.mp4 (35.13 MB)
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17 Challenge assumptions.mp4 (41.69 MB)
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18 Understand agree care or dont bother.mp4 (32.67 MB)
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19 Concrete vs Abstract.mp4 (36.82 MB)
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20 No excuses.mp4 (35.92 MB)
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21 Ask Did I win or lose today.mp4 (35.3 MB)
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22 Foster friendly competition.mp4 (34.07 MB)
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23 Prepare for change.mp4 (25.69 MB)
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24 Make it impossible not to change.mp4 (31.08 MB)
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25 Turn barriers into change agents.mp4 (45.21 MB)
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26 Trust your judgment.mp4 (28.66 MB)
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27 Permission to spend in hard times.mp4 (15.44 MB)
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28 Customer versus employee focus.mp4 (87.09 MB)
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29 Find passion for the customer.mp4 (29.06 MB)
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30 How to remove passion drains.mp4 (31.81 MB)
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31 How to finish the race.mp4 (32.19 MB)
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32 How to inspire and motivate employees.mp4 (29.59 MB)
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33 Build perseverance.mp4 (33.65 MB)
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34 Stop people pleasing.mp4 (27.99 MB)
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35 Overcome past failures.mp4 (24.83 MB)
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36 Overcome fear.mp4 (48.75 MB)
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37 Find common values.mp4 (19.82 MB)
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38 Use competition for collaboration.mp4 (31.75 MB)
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39 Never work with strangers again.mp4 (39.78 MB)
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40 Build company values through story.mp4 (32.16 MB)
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41 Communicating values through creativity.mp4 (18.45 MB)
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42 Written rules versus unwritten norms.mp4 (29.29 MB)
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43 Avoid assuming.mp4 (29.27 MB)
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44 The cost of not understanding culture.mp4 (22.09 MB)
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45 Enforcing policies through stories.mp4 (38.68 MB)
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46 Modeling behaviors.mp4 (37.9 MB)
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47 Considering unintended consequences.mp4 (28.98 MB)
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48 Value diversity and inclusion.mp4 (22.47 MB)
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49 Find skeptics turned supporters.mp4 (28.54 MB)
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50 Setting expectations.mp4 (23.34 MB)
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51 Recognizing good stories.mp4 (30.87 MB)
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52 Provide stellar customer service.mp4 (42.26 MB)
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