1 Introduction (31.34 MB)
10 How should you deal with upsell resistance (72.44 MB)
11 How do I know if a customer is resistant to an upsell and what should I do (72.38 MB)
12 Always make a follow up call to your customer (23.75 MB)
13 You can take no for an answer (24.6 MB)
14 What is side selling or cross selling (33.04 MB)
15 What is the difference between upselling and cross selling or side selling (32.14 MB)
16 Great examples of side selling or cross selling (37.78 MB)
17 What not to do in cross selling or side selling (37.77 MB)
18 More things NOT to do in cross selling or side selling (29.26 MB)
19 What is down selling (35.32 MB)
2 What is upselling and how can it benefit my customers and me (42.95 MB)
20 Additional examples of down selling (32.51 MB)
21 More smart ideas about down selling (26.41 MB)
22 When it comes to sales, one size does not fit all (26.42 MB)
23 A key to side selling success know your customer (35.35 MB)
24 Always tell a story in sales (42.39 MB)
25 Selling is more than selling (23.41 MB)
26 How to train your customer to NOT wait for a sale (47.44 MB)
27 What stops some customers from buying (22.66 MB)
28 Develop 50 Q&As customers will ask you (34.61 MB)
29 About me (8.55 MB)
3 An example of helpful upselling (24.04 MB)
4 More examples of upellling (36.59 MB)
5 What not to do in the upselling process (53.28 MB)
6 Don't engage in vanity upselling (24.44 MB)
7 Use positive reviews in the upselling process (39.43 MB)
8 Create scarcity and exclusivity in upselling (24.25 MB)
9 Be empathetic when creating product scarcity (28.31 MB)
30 How to be a confident sales person (26.93 MB)
31 What really motivates people to buy (43.64 MB)
32 Get over your negative image about being in sales (26.46 MB)
33 Make your sales pitch in person (23.83 MB)
34 Selling is more than selling (23.42 MB)
35 Know your customer (35.26 MB)
36 Set smart sales goals for yourself (21.56 MB)
37 Stay in touch with your customer after the sales (29.92 MB)
38 Would you be a customer for your product (39.39 MB)
39 What's the one thing you could learn today that would make you better in sales (21.74 MB)
40 When it comes to sales, watch your customer's body language (27.46 MB)
41 Some people can never admit they are wrong (27.54 MB)
42 Don't knock the competition (26.82 MB)
43 Always tell a story in sales (42.51 MB)
44 Stories are memorable (30.56 MB)
45 Don't engage in vanity selling (24.34 MB)
46 Successful sales people talk less and listen more (23.35 MB)
47 Look customers in the eye (23.23 MB)
48 How to train your customer to not wait for a sale (47.49 MB)
49 Talk your customer out of a sale (30.79 MB)
50 What stops some customers from buying (22.69 MB)
51 What else stops people from making a purchase (22.79 MB)
52 What can you learn from your competitors (22.58 MB)
53 Watch your customers body language (27.35 MB)
54 Don't buy our product (33.86 MB)
55 Create a focus group for your sales presentation (29.87 MB)
56 Be your competition's customer (23.7 MB)
57 Feelings count in sales (25.57 MB)
58 Look customers in the eye (23.12 MB)
59 How to persuade anyone (56.58 MB)
60 People love to shop (14.89 MB)
61 Dealing with failure in sales (29.42 MB)
62 How to be better, smarter, richer (55.66 MB)
63 Some people fear being successful (30.78 MB)
64 Become an expert on selling the invisible (18.74 MB)
65 How do you boost your customers confidence in your product (54.7 MB)
66 Make your sales pitch in person (23.84 MB)
67 How to figure out what stories to tell your stories (73.03 MB)
68 Don't be a prisoner of perfectionism (28.18 MB)
69 What is your company really about (88.83 MB)
70 How to achieve your hardest goals (43.62 MB)
71 The power of your voice (28.05 MB)
72 Look like a winner (18.98 MB)
73 Get over your fear of success (30.65 MB)
74 The power of listening (35.81 MB)
75 Talk less, listen more (23.47 MB)
76 Don't let the imposter syndrome stop you (24.7 MB)
77 It's not what you say, it's what they hear (23.79 MB)
78 Can older consumers change their minds (31.18 MB)
79 Be the number interpreter of you (26.26 MB)
80 Don't be the best, be the only (27.08 MB)
81 Examples of bad decision making (18.05 MB)
82 How to achieve your hardest goals (43.6 MB)
83 Focus on the situation, not the person (16.29 MB)
84 Don't be a slave to the question (40.66 MB)
85 Create your own personal board of directors (36.63 MB)
86 Best business advice pay attention (45.64 MB)
87 How did you become great and how could you mess it up (42.48 MB)