1 Introduction and some motivation (53.29 MB)
2 What you'll learn in this video (7.33 MB)
3 What is incident management (22.26 MB)
1 Lifecycle of a incident (12.72 MB)
10 Incident Response Step 4 Incident resolution and recovery (6.95 MB)
11 Incident Response Step 5 Incident Closure (8.16 MB)
2 Incident identification (28.02 MB)
3 Incident logging (38 MB)
4 Incident categorization (13.72 MB)
5 Incident prioritization (39.67 MB)
6 Incident Response (17.35 MB)
7 Incident Response Step 1 Incident Diagnoses (6.49 MB)
8 Incident Response Step 2 Incident Escalation (14.59 MB)
9 Incident Response Step 3 Investigation and diagnoses (10.81 MB)
1 Incident management process in ServiceNow Part - 1 (148.3 MB)
2 Incident management process in ServiceNow Part-2 (84.72 MB)
1 What is ITIL (11.95 MB)
2 Why do we need ITIL (48.06 MB)
3 ITIL Service Lifecycle (20.88 MB)
4 IM, CM, PM in ITIL (40.49 MB)
5 Certifications in ITIL (5.37 MB)
1 Major Incident Management (12.75 MB)
2 Difference bw Incident & Major Incident (9.3 MB)
3 Incident Commander (15.48 MB)
4 Incident Commander - 1 Responsibilities (30.91 MB)
5 Incident Commander - 2 Skills (52.35 MB)
6 Customer Focused (19.61 MB)
7 Major Incident Management - Process (38.78 MB)
1 Pre-requisites (9.51 MB)
10 Interview Question 8 (14.34 MB)
11 Interview Question 9 (23.97 MB)
12 Interview Question 10 (16.71 MB)
13 Interview Question 11 (39.01 MB)
2 Interview question 1 (21.43 MB)
3 Interview question 2 (18.5 MB)
4 Practical of Major Incident management (154.97 MB)
5 Interview Question 3 (14.46 MB)
6 Interview question 4 (34.31 MB)
7 Interview question 5 (47.41 MB)
8 Interview question 6 (12.36 MB)
9 Interview Question 7 (32.65 MB)