1 - Introduction (46.16 MB)
2 - What is outsourcing (173.28 MB)
3 - History of outsourcing (157.21 MB)
4 - Variations of outsourcing (101.39 MB)
5 - Implications of outsourcing (142.99 MB)
6 - Issues of outsourcing (238.49 MB)
7 - Practices of outsourcing (140.02 MB)
8 - Examples of outsourcing (62.21 MB)
10 - Locating an outsourcing partners (84.99 MB)
11 - Working with an outsourcing partners (104.43 MB)
9 - Determining which tasks to outsource (72.41 MB)
12 - Understanding the general steps in outsourcing customer service training (123.19 MB)
13 - Outsourcing customer service training (71.72 MB)
14 - Outsourcing customer service representative (93.72 MB)
15 - Outsourcing customer call center (117.62 MB)
16 - Introduction (40.17 MB)
17 - Benefits of BPO (115.43 MB)
18 - Threats of BPO (117.23 MB)
19 - Industry size (30.17 MB)
20 - Internet based outsourcing (48.57 MB)
21 - Benefits of online outsourcing (21.28 MB)
22 - Backsourcing (27.53 MB)
23 - Legal outsourcing (155.88 MB)